Effective date: November 6, 2026
Last updated: November 6, 2026

Welcome to Mosaic Matters. These Terms & Conditions (“Terms”) govern your use of our website and your purchases of our handcrafted mosaic products and custom commissions.

By using our website or placing an order, you agree to these Terms, together with the policies referenced below. Please read them carefully before purchasing.

Seller: Mosaic Matters, LLC
Contact: hello@shopmosaicmatters.com

1. Our Products

Mosaic Matters creates handcrafted mosaic address plaques, personalized name signs, decorative wall art, mosaic tables, and other custom pieces.

Our products may include handmade variations in tile placement, color, texture, grout lines, and other details. These variations are part of the handmade process and do not automatically indicate a defect.

Product photographs, mockups, and digital previews are intended to illustrate the design. Actual materials may vary slightly in shade, texture, and appearance due to lighting, display settings, material batches, and the nature of handcrafted work.

We aim to describe each product accurately. Any material difference between the item supplied and the specifications agreed upon will be handled under our Delivery & Returns Policy and applicable law.

2. Standard Products and Size-Specific Templates

Our standard plaque designs are created for specific dimensions. Each template is intended for its listed size and may have its own character limits, layout, and available color palettes.

Before ordering, please review:

The finished dimensions.
The maximum wording or character limit.
The selected template and orientation.
The available color options.
The listed price and estimated production time.
Any stated installation or intended-use limitations.

Templates cannot automatically be resized or used with wording outside their stated limits. Requests for different dimensions, extended wording, additional motifs, or substantial layout changes must be submitted for a custom quote.

We may decline a configuration that cannot be produced to an acceptable standard.

3. Personalized Orders

You are responsible for reviewing the spelling, numbers, wording, and selections submitted with your order.

Where a design proof is included, we will explain the approval process. You are responsible for carefully reviewing a proof before approving it. We will make the agreed piece according to the approved specifications.

A proof approval does not waive your rights if the finished product is materially different from the approved design or otherwise fails to meet applicable legal requirements.

Changes requested after production begins may not be possible or may involve additional charges. We will discuss any additional cost with you before proceeding.

4. Custom Commissions

We accept inquiries for projects such as custom mosaic tables, wall art, personalized signs, and other original pieces.

Custom commissions require an individual quote. The quote may specify:

The design and dimensions.
Materials and finishes.
Price, taxes, and delivery charges.
Payment schedule.
Estimated production and delivery dates.
Design proof and revision allowances.
Installation, care, and intended-use details.

Unless a written quote states otherwise, a commission is not confirmed until the customer accepts the agreed specifications and payment terms.

Custom work may require additional design time, material sourcing, or specialized construction. We will communicate material changes in price or scope before proceeding.

5. Prices, Taxes, and Payment

All prices are shown in the currency identified on the website or checkout page. Unless expressly stated otherwise, displayed prices do not include additional taxes, shipping charges, duties, or import fees that may apply.

For standard products, full payment is due at checkout. For custom commissions, payment terms will be stated in the accepted quote or invoice.

Payments are processed through the payment methods made available at checkout. Your payment may be subject to the payment provider’s terms.

We may correct an obvious pricing or listing error before accepting an order. If an error affects an order already placed, we will contact you to discuss an appropriate resolution. We will not materially change an accepted order’s price without your agreement, except as permitted by law.

6. Order Acceptance and Cancellation

An order confirmation acknowledges receipt of your order; it does not necessarily mean production has begun.

If we cannot accept or fulfill an order, we will notify you and refund any amount paid for the unfulfilled order as required by law.

We may be able to accommodate a full refund before written final-mockup approval; written approval is the cancellation cutoff, even if production hasn’t started; no cancellation or design changes once production begins. Bespoke exceptions remain undecided, so don’t silently apply standard-plaque terms to those commissions. Contact us promptly at hello@shopmosaicmatters.com if you need to request a cancellation or change.

We will review requests fairly, taking into account work already completed, materials committed, the agreed order terms, and any legal rights you may have. Nothing in these Terms removes rights that cannot legally be waived.

7. Production and Delivery

Approximately 3–5 weeks for production after payment and any required design approval. Shipping time is additional.

This is an estimate, not a guaranteed delivery date, unless we expressly confirm a guarantee in writing. Custom commissions may require a different timeline.

Production time is separate from carrier transit time. Shipping estimates, tracking, and any available delivery options will be communicated at checkout or in your order confirmation.

If we cannot ship within the promised time, we will provide any notice, revised date, cancellation option, or refund required by applicable law.

We currently ship to addresses in the United States only. International shipping is not currently available.

Further details appear in our Delivery & Returns Policy.

8. Returns, Refunds, and Damaged Orders

We handle return, refund, cancellation, damage, and defect requests under our Delivery & Returns Policy and applicable law.

Personalized and custom-made products may have limited change-of-mind return options. However, this does not exclude remedies required by law for defective, damaged, misdescribed, or incorrectly supplied products.

Please contact hello@shopmosaicmatters.com if there is a problem with your order.

9. Care, Installation, and Intended Use

Please follow the care, installation, mounting, and intended-use instructions provided with your product.

Outdoor suitability varies by construction, materials, mounting system, and exposure. A product should not be installed in direct outdoor exposure unless it is specifically described as suitable for that use.

Customers are responsible for selecting an appropriate mounting location and ensuring that the wall, fasteners, and installation method are suitable for the finished product’s weight and dimensions. Seek qualified installation assistance where necessary.

Except where expressly stated in writing or required by law, we do not guarantee that a product will be suitable for every environment or installation method.

10. Intellectual Property and Customer-Submitted Material

Our original designs, product photographs, website text, branding, and other content are owned by or licensed to Mosaic Matters and are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or commercially exploit our protected content without permission, except where permitted by law.

If you submit photographs, sketches, or other materials for a custom project, you confirm that you have the right to share them for that purpose. You retain ownership of your original material, subject to any separate written agreement.

You grant us permission to use submitted materials only as reasonably necessary to assess, design, produce, and fulfill your order. We will not use identifiable customer-submitted project images in marketing without separate permission, except where otherwise permitted by law.

11. Website Use

You agree not to misuse our website, attempt unauthorized access, interfere with its operation, submit unlawful material, or use it to infringe another person’s rights.

We may update, suspend, or discontinue website features as needed. We will take reasonable steps to maintain availability but cannot guarantee uninterrupted access.

Third-party websites and services linked from our website are subject to their own terms and policies.

12. Limitation of Liability

To the extent permitted by law, Mosaic Matters will not be liable for indirect, incidental, special, or consequential losses arising from website use or a product purchase where those losses are not reasonably foreseeable or otherwise recoverable under applicable law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights, liability for fraud, or other non-excludable obligations.

Where legally permitted, any limitation on liability will apply only to the extent allowed by the law governing the claim.

13. Privacy

Our collection and use of personal information are described in our Privacy Policy. Our use of cookies and similar technologies is described in our Cookie Policy.

14. Governing Law and Disputes

These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

If a dispute arises regarding a purchase, product, or these Terms, we encourage customers to first contact Mosaic Matters, LLC at hello@shopmosaicmatters.com. Both parties agree to make a good-faith effort to resolve the matter informally within 30 days before initiating legal proceedings, unless immediate action is necessary or applicable law provides otherwise.

If the dispute cannot be resolved informally, legal proceedings shall be brought in the appropriate state or federal courts located in the Florida county where Mosaic Matters, LLC maintains its principal place of business, to the extent permitted by applicable law. Either party may pursue an eligible claim in small claims court.

Nothing in these Terms limits or waives any mandatory consumer protection rights, statutory remedies, or other legal protections available under applicable law. Mediation may be pursued voluntarily if both parties agree.

15. Changes to These Terms

We may update these Terms as our products, operations, or legal obligations change. The updated version will be posted on our website with a revised date.

Changes will not retroactively alter an existing order’s agreed terms unless you agree or the law permits it.

16. Contact

Questions about these Terms may be sent to:

Mosaic Matters
Email: hello@shopmosaicmatters.com
Full legal business name: Mosaic Matters, LLC