Effective date: November 6, 2026
Last updated: November 6, 2026
Mosaic Matters (“Mosaic Matters,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase our products, contact us, or inquire about a custom project.
Contact: hello@shopmosaicmatters.com
Business name: Mosaic Matters, LLC
1. Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
Contact and order information
Name, email address, telephone number, billing address, and shipping address.
Order details, purchase history, selected designs, wording, colors, dimensions, and other product preferences.
Messages you send us about an order, return, or customer service issue.
Custom project information
Inspiration photographs, sketches, reference images, measurements, and project descriptions you voluntarily submit.
Your preferred budget, requested timeline, and other information needed to prepare a custom quote.
Please avoid submitting photographs or documents containing sensitive information that is not necessary for your project.
Payment information
Payments are processed through our selected payment service provider. We may receive payment confirmations, transaction identifiers, billing details, and limited payment information needed to manage your order. Full payment card details are generally handled by the payment provider rather than stored directly by us. Our actual practices depend on the payment services we use.
Website and device information
When you visit our website, we and our service providers may collect information such as your IP address, browser type, device information, pages visited, referring website, interactions with our pages, and approximate location derived from technical information.
We may collect this information using cookies, pixels, analytics tools, and similar technologies, subject to applicable consent requirements and your preferences.
Communications and marketing preferences
We may record your preferences for receiving marketing messages, your responses to our communications, and whether you have opted out.
2. How We Use Personal Information
We use personal information for purposes such as:
Processing payments and fulfilling orders.
Creating products according to your selected specifications.
Preparing quotes and communicating about custom commissions.
Sending order confirmations, production updates, shipping notices, and customer service responses.
Managing returns, refunds, disputes, and damaged or incorrect orders.
Operating, maintaining, securing, and improving our website.
Understanding which products and website features visitors find useful.
Measuring the effectiveness of marketing and advertising campaigns, where permitted.
Detecting fraud, preventing misuse, and protecting our business and customers.
Meeting legal, accounting, tax, and regulatory obligations.
We will not use your information for purposes materially different from those described here without providing additional information or obtaining consent where required.
3. Cookies, Analytics, and Advertising
Our website may use essential cookies and similar technologies to support shopping-cart functions, checkout, security, and other necessary website features.
With the appropriate permissions where required, we may also use analytics technologies to understand website traffic and advertising technologies to measure campaigns or show relevant advertisements.
These tools may collect information about your interactions with our website and, depending on the service, may associate activity across websites or devices.
You can manage your preferences through our cookie settings or consent banner, where available. You may also have controls through your browser or device. Blocking certain cookies may affect website functionality.
See our Cookie Policy for additional information.
4. How We Share Information
We may disclose relevant information to service providers that help us operate our business, including:
Website hosting and e-commerce providers.
Payment processors and fraud-prevention services.
Shipping carriers and delivery services.
Email, customer service, and order-management providers.
Analytics and advertising providers, subject to applicable requirements.
Professional advisers, insurers, and legal or accounting service providers.
These parties may use information as necessary to provide services to us, subject to their applicable terms and legal obligations.
We may also disclose information when reasonably necessary to comply with law, respond to valid legal requests, protect rights and safety, investigate fraud, or manage a business transaction such as a merger or sale.
We do not sell personal information for money as a business practice. Certain advertising or analytics activities may nevertheless be considered “sharing,” “targeted advertising,” or a similar regulated activity under some privacy laws. Where applicable, we will provide required notices and opt-out choices.
5. International Processing
Mosaic Matters serves customers in the United States. Our service providers may process or store information in countries other than the country in which you live, including the United States.
Privacy laws and government access rules may differ between jurisdictions. We take reasonable steps to use appropriate service providers and safeguards, as required by applicable law.
6. Data Retention and Security
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer service, accounting, tax records, dispute resolution, and legal compliance.
Retention periods vary depending on the type of information and our legal obligations.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, transmission, or storage method can be guaranteed to be completely secure.
7. Your Privacy Choices and Rights
Depending on where you live and which laws apply, you may have rights to:
Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain information.
Obtain a copy of certain information in a portable format.
Withdraw consent where processing relies on consent.
Opt out of certain targeted advertising, sale, or sharing of personal information.
Appeal a decision about a privacy request, where required by law.
Lodge a complaint with an appropriate privacy regulator.
Some rights are subject to exceptions, identity verification, and legal recordkeeping requirements.
To make a request, email hello@shopmosaicmatters.com with the subject line “Privacy Request.” We may need to verify your identity before responding.
You can opt out of marketing emails by using the unsubscribe link in the message. You may still receive necessary transactional communications about purchases or customer service.
8. Children’s Privacy
Our website and products are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 without appropriate authorization where required by law. If you believe a child has submitted personal information to us, contact us so we can review the matter.
9. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our business, website, service providers, or legal requirements. We will post the revised version here and update the “Last updated” date. Where required, we will provide additional notice or obtain consent.
11. Contact Us
For questions, requests, or concerns about this Privacy Policy, contact:
Mosaic Matters
Email: hello@shopmosaicmatters.com
Full legal business name: Mosaic Matters, LLC